Each review score is between 1 and 10. ReadMore, Hang ten with the sport of kings." WestinWORKOUT Fitness Studio is open 24 hours. We were TOLD Our unit would increase in value. LocalAreaActivities They conveniently did not provide us with the contract until after the legal cancellation period. They told her that she was getting no value out of the current timeshare, that she needed to upgrade so we could have ocean view and more access. The Westin Nanea Ocean Villas, Ka'anapali, 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, HI. How they can continue to get away with putting people in financial ruin is beyond me! This has been a horrible, stressful and anger-filled experience for us, and we felt compelled to inform others so that they can avoid what we are going through. Malama Pono! Samoa Leilua got us our room and did a fantastic job accommodating us, super helpfulshe spoiled us! We have yet to receive a response.Heed my warning, dont become an owner of Marriott Vacation Club! Amazing customer service, brand new resort! Today was quite the twist. From family-friendly activities to adventurous excursions, this slice of Maui paradise offers something for everyone. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. We voiced our complaints to Charles Buckley, the Director of Sales, but he never responded. 160 East Flamingo Road, Las Vegas, Nevada 89109 , USA. Amenities include a 10,000 square foot lagoon- style pool with an upper pool, children's pool and play area, two plunge . Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. I wish we would have never purchased this and I would advise anyone DO NOT DO IT!!!!! Vistana Signature Network is a registered Exchange Program. If youd be so kind to send us your preferred contact information to so that we may reach out to you. A favorite for guests and locals alike, Dukes pays homage legendary Hawaiian surfer and waterman Duke Kahanamoku. Please note: any rate that includes breakfast is for 2 guests only. Enjoy the essence of the Valley Island while recharging at Ho'ola Spa and experience transformative Hawaiian spa treatments with indigenous, botanically derived products. Our facility employs the latest technology in 3D CAD design to allow you to see your project before the construction phase, avoiding . All fields must be valid. When will the lies stop from Marriott? The pool is safe for kids; in fact this is a very kid-friendly resort. Youll find everything from the essential to the not-so essential in our general store located right in the Konea lobby. Raise a glass at these homegrown breweries. The maintenance fees for a week we purchased years ago costs us $222 for a single night stay. Marriott Proprietary Information Terms of Use | Your Privacy Rights | | Westin Nanea offers furnished villas featuring flat-screen TVs, fully equipped kitchens and washer/dryer. The get their act together in the future.More. Not so. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Better than great, actually, amazing! Marriott is selling more and more points every day to unsuspecting people making it almost impossible to book a vacation when you want to go. The pool bar provides a relaxing setting to enjoy oceanfront views, cocktails and lighter fare. He turned out to be a valet arking attendant. We have not been happy with our timeshare whatsoever. That seemed strange as there seemed to be almost o o e else around. ReadMore, Explore the beauty of Maui by foot. Tripadvisor performs checks on reviews. They gave us a complete runaround when we tried to work with them to get out. The MVC manager Brittany was very rude and not helpful. Log in or register to share recommendations. It doesn't seem that the amenities will be enough to cover the resort once the entire place is complete. Our children will inherit the property (lie, they will simply get bills).We upgraded 3 times, chasing the dream that the Sheraton/Marriott employees were selling. However, today, II said it was STILL showing as a corporate account! My wife and I have been Marriott Vacation owners for many years. I have been a "Presidential" owner of Marriott for over 20 years. Had a great cocktail at the beach bar and felt like this was it. My team members and I are truly local experts. We didn't expect ocean view but certainly not the parking garage. My husband and I stayed in a two bedroom villa at the Westin Nanea for 5 days on a preview trip from Westin. Checkin:4p.m. | This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. Do they charge an additional resort fee? Almost every location if fully booked. Ate at the pool bar. No help was offered or given.They would not help us, cancel us or refund us. This is REAL ESTATE, with a deeded property (neither are true). When booking more than 9 rooms, different policies and additional supplements may apply. The staff were happy, all smiles and seemed to really enjoy their jobs. The full service restaurant is not open. Taxes and fees that are shown are estimates only. Instead they agents pressured my daughter to call and convince me that we needed to do this and they had her sign the paperwork that day even though I had not yet agreed to this. That seemed strange as there seemed to be almost o o e else around. Create new account. Cookie Settings | A special shout out to Samoa Leilua, Guest Services Supervisor, who went above and beyond to make our stay fabulous. What it boils down to is the Marriott Vacation Club and its sales agents very purposefully misrepresented the facts, lied, and used high stress tactics to bully and manipulate people into purchasing a useless product. There is also a sofa bed in the main living area. Enjoy dining near the water in one of Lahaina's finest eateries offering fresh breakfast dishes sure to please your palate. Ask dorubere about The Westin Nanea Ocean Villas, Ka'anapali. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Frustrated beyond words. Upon checking into our room my wife discovered that the microwave was not cleaned. From world-class snorkeling to excellent surfing, The Westin Nanea Ocean Villas offers guests access to an amazing array of things to do on the island. Aloha Dorubere, Mahalo for staying with us at The Westin Nanea Ocean Villas. When we went to breakfast the next morning we were told we would have to wait 15 minutes for a table even though there were many empty and clean tables and it was a buffet. Real-time inventory management and booking software by RealTime Reservation LLC. We called housekeeping and they eventually came up to clean it up.Counters were filthy as well.After housekeeping left the room , I asked my wife to check the bed sheets. Marriotts portal to view and exchange points is extremely convoluted and not user friendly. J. Willard Marriott should be rolling in his grave if he knew how upset his long time, loyal customers are about the MVC. I beg you, avoid buyer's remorse and run away as fast as you can. What other views are available? Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Possibly from a womens period. All in all, we can't recommend Westin Nanea Villas now. To see correct prices and occupancy info, add the number and ages of children in your group to your search. ReadMore, Deftly climb down walls and falls. Unless youre looking to be trapped into debt and letdowns avoid Marriott timeshare. Had the breakfast buffet once and it was top of the line. Calm or rough? SCAM. Samoa and Jade are exemplify the spirit of aloha. Enjoy a hand crafted cocktail like the Lahaina 78, or the Acai Berry Mojito while you take in panoramic views of the ocean and K'anapali Beach. Chat is only available when logged in and within 90 days of your arrival date. Do not waste your money nor your time on MVC. In addition, experiences like adventure rafting, helicopter tours, parasailing, scuba diving, zip lining and a Wailele Polynesian luau can all be booked for an additional fee. Lacked customer service. | I own 4 weeks of timeshare (3 weeks Phuket and 1 week Las Vegas). They would not allow us to do this, and said we should have purchased vacation insurance. Amazing how everything ran so smoothly and such an impressive and friendly staff! Post your timeshare at The Westin Nanea Ocean Villas for rent or sale in less than five minutes! Availability is horrible, they specifically told us we could travel to multiple places in North America, but were limited to Florida and South Carolina. iPoolside centralized inventory manager eliminates all double bookings. 14806241000. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please note that all Special Requests are subject to availability and additional charges may apply. The Westin Nanea Ocean Villas, Ka'anapali: Westin Nanea Villas, Just opened, can't recommend - See 1,894 traveler reviews, 1,032 candid photos, and great deals for The Westin Nanea Ocean Villas, Ka'anapali at Tripadvisor. WE DID NOT PAY TO RENEW THE CLUB MEMBERSHIP in 2023. Sure enough they were dirty with stains. Discover the best of this farming region. See new construction updates, amenities, activities, and more. We were met with a complete lack of respect on all fronts. ReadMore, Learn to surf where it was invented. Nothing is ever free!! Marriott's website is nothing short of shameful; it is extraordinarily slow and when you try to book points you routinely get a message "Fatal Error Searching Availability". We have now escalated our concerns to the President of the company at their corporate headquarters. There is also a sofa bed in the main living space. Bottom line is there was nothing she could do regarding a cancellation and refund. The Westin Las Vegas Hotel, Casino & Spa. We finally discovered the issue keeping this from happening was YOU, Marriott! This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. AND THIS IS THE WAY WE GET TREATED? Reviews on The Westin in Kaanapali, HI 96761 - The Westin Maui Resort & Spa, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, The Westin Nanea Ocean Villas, Ka'anapali, Hyatt Regency Maui Resort And Spa, Marriott's Maui Ocean Club - Lahaina & Napili Towers, Sheraton Maui Resort & Spa, Kaanapali Alii, Aston Maui Kaanapali Villas, Hyatt Residence Club, The Ritz-Carlton, Kapalua We were set to check in on 10/11/22 and had wedding plans on 10/16/22 on Marco. They're also applicable regardless of the comment's tone. We were told.to come back in 15 minutes to check. Resorts in the United States, U.S. Virgin Islands, and Puerto Rico. Iris, Carolyn & Burton were excellent concierges. All with Westin touches keeping in harmony with the Hawaiian culture. They would not even upsell us to another unit. Face coverings are required for all unvaccinated Owners and guests at each of our resorts. Westin Nanea offers furnished villas featuring flat-screen TVs, fully equipped kitchens and washer/dryer. There is also a washer and dryer in the villa and detergent and softener are provided. Mahalo for choosing The Westin Nanea Ocean Villas as your Maui vacation destination and for your candid feedback regarding your most recent visit with us. We have used our timeshare 3 times in 7 years, they have been compensated more than fairly for that usage.They served us Bloody Marys during the entire presentation. Run. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility. This villa has three private bedrooms, each with a king bed. | Marriott Vacation Club International. Villas come complete with like-home comforts, including a fully equipped kitchen, washer and dryer, a separate living and dining area, complimentary Wi-Fi and resort amenities without the resort fees. Seemed more interested in flerting with guys than taking care of her customers. Most have been terrific. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. ReadMore, One of Maui's must-see snorkel sites. Try again. The most helpful contributions are detailed and help others make better decisions. The manager Mr Pedro Vargas took three more days to finally contact me. I WAS NOT ALLOWED TO CONTINUE TO HOLD. Information provided by various external sources. We thought that we were making the best decision for our children and instead have spent close to $20,000 on something that is worthless with no end in sight. It was not clearly explained that we would be paying recurring annual fees on top of our monthly fees. GUESS WHAT? RESERVE NOW. We were told.to come back in 15 minutes to check. The villa room, a 2 bedroom with full kitchen and living area and lanai was very nice. Our meeting was over five hours, where these Salespeople managed to lie and misrepresent the product in the following ways: MVC timeshare points would be easy to resell, and MVC staff would assist us any time. Discover the perfect fit for your vacation or repeat your stay in a favorite unit each time you're in paradise. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. Thank you for your positive review as we strive to be a home away from home to Kama'aina and visitors. My experience with Marriott over the years has not been much better, but it is clear (in my opinion) that in recent years Marriott has completely lost its way and has zero interest in taking care of its most important asset - the owners / customers. When we attended the sales presentation, which we were told would only last about 1 hours, we were kept in that room for the entire day! Warning: Your web browser is out of date. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. ReadMore, Try the newest craze in Hawaii. Honua Kai Resort & Spa is the perfect spot for the entire family to relax. Anyone can write a Trustpilot review. 45 Kai Malina Pkwy The Westin Nanea Ocean Villas, Lahaina, Maui, HI 96761-8414 +1 808-662-6300 Website Closed now : See all hours See all (12) Ratings and reviews 59 RATINGS Food Service Value Details CUISINES American, Bar Meals Lunch, Dinner FEATURES Discover, The kid's pool is great fun with a slide and spouting turtle fountains. Mahalo, and Be Well. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Nice.My CASE NUMBER is # - - - - - - with MARRIOTT:NOTE TO SUPERVISOR: DEAR SUPERVISOR, PLEASE JUST EMAIL ME REGARDING THIS ISSUE AND YOUR FIX. Discover Mauis amazing hidden secrets with a variety of tour options. The biggest issue at the moment are the restaurants and restaurant staff. We were told.to come back in 15 minutes to check. Discover the island of Maui's breathtaking beauty, culture and unique activities during your stay. This was a huge burden both emotionally and financially. I told them to send a hard copy of the contract for me to review before I would agree to this deal. It looks and feels like a pyramid scheme, entrapping Senior Citizens, like ourselves in an endless maze of lies, half-truths and expenses. Our newest collection of villas offers 3-bedrooms with over 2,000 square feet of interior living space as well as a 500 square feet of private lanai. He came and left several times until he finished the repairs. Im not happy. ReadMore, The ultimate descent from the top. Their idea of advocacy is to point at lines in a 48-page contract that alludes to items that were specifically omitted or misrepresented. The ROI on the $50,000 that we paid is not there and we are hearing that they are constantly raising their annual maintenance fees. From family-friendly whale watching excursions to thrilling helicopter rides, Maui tours cant be beat. We confirmed that is was okay to bring another couple before finalizing. The Westin Las Vegas Hotel, Casino & Spa. He turned out to be a valet arking attendant. We are so disappointed in MVC; we really thought the brand name alone stood for some level of integrity. COVID-19 is an extremely contagious disease that can lead to severe illness and death. They need to be investigated for their dubious business practices. He turned out to be a valet arking attendant. Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment. !We were showing as a corporate account with Marriott which YOUR ADVISOR SAID WAS BECAUSE OF THE VACATION CLUB MEMBERSHIP, WHICH WE PROMPTLY DID NOT RENEW, when I called in and got hold of a rep to talk to.We are certainly not a corporate anything, we own a private timeshare though Marriott! You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. When we arrived ( after driving 2 days in a car with 4 kids) we were escorted into A semi private area where we were offered beverages and snacks. The hostess did not seem to know what to do but soon after a manager came up and seated us almost immediately. We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. Were excited to hear about your favorite activities and dining experiences. You have been entered for a chance to win 10,000 Starpoints. The bathtub was the best, totally relaxing. The Westin K'anapali Ocean Resort Villas North 170 Kai Ala Drive, Maui, Hawai'i 96761, United States Phone: 808-667-3200|Check in: 4 p.m. |Check out: 10 a.m. 81F / 27C Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Offers Purchase Community Overview If my reservation says resort view, what does that mean? Languages spoken by staff: All content should be genuine and unique to the guest. ReadMore, Challenge yourself amid dramatic views. !After housekeeping left the room my wife wanted to have a cup of tea and when she took out a coffee cup she discovered it was also dirty. I have forwarded your review to the team for immediate follow up and would be grateful for the opportunity to discuss these occurrences with you. Plus, my Bonvoy status should be titanium rather than platinum. The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui. Repair, Remodel, REO There are four gorgeous pools for quiet soaking, active fun and swimming, and entertaining the kids. Each person had the same line after hours spent talking on the phone, "I completely agree with you but I'm soooo sorry I'm NOT the decision maker Let me pass you onto so and so - I'm sure they can help you!". Real-time inventory management and booking software by RealTime Reservation LLC. To help you stay healthy when you stay with us, weve expanded our exacting standards, from enhanced cleaning protocols using hospital-grade disinfectants to social distancing measures and hand sanitizing stations youll find throughout the property. Our only solution was to rent another 2 bedroom suite elseware and pay for that and the crappy little hotel room that they provided. Therefore, my status should have been moved from Executive to the Presidential Marriott. In addition, my Westin point conversion date is October 31st with no way to transfer Westin point if I wanted to. Only opened April 15, 2017. Time: 10a.m. to11a.m. We were told we were going to learn about all the additional perks and benefits. We are STILL LISTED with Marriott as a Club Member, even though WE DID NOT RENEW OR PAY THE DUES! Additional sorting options might be available (by type of traveler, by score, etc). Check out: 10 a.m. 69F / 21C Resort Toggle MenuResort Menu Overview Photos westin maui ipoolside Verified 9 days ago Url: vistana.com Go Now We are both on fixed SS income and food stamps. Thats several days after my check in! Peer down a dormant volcano or snorkel The Forbidden Coast for unspoiled coral reefs. They sell the package but then never answer the phone to actually book the dates! ReadMore, See the Maui scenery from horseback. Again, lack of staff and prior training are the issue here. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). We also ensure all reviews are published without moderation. Make a splash with our stunning outdoor pools, five hot tubs, a waterslide, waterfalls, and a childrens area. Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. Please see the Concierge to make reservations for On-Site Activities. Our Westin Concierge is available to assist and arrange anything you may need during your stay. The food was very good (an enormous cheeseburger and nice salad) when it finally arrived but no apologies were forthcoming. If we find any, we delete them and, if necessary, take action against whoever is responsible. Please accept our sincerest apologies for the occurrences you experienced. Maintenance fees, resort fees and other taxes were never included in any discussion of price or payments for ownership during the presentation, however, we were held financially responsible for all of those and more. We were told we could use the timeshare often and could travel to international destinations. There was a problem loading the reviews. American Express. Enjoy full access to resort amenities and services, with the famed Kaanapali Beach just steps away. Located on 16 acres of Maui's famous North K'anapali Beach, The Westin Nanea Ocean Ocean Villas puts you at the center Mauis fun filled local activities and events as well a variety of world-class amenities right outside your villa door.
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