Please fill in this form to send us your inquiry. I immediately log on to the chat website report this to a customer service rep who told me they could not help and accused me of wearing too much jewelry and damaging the tights. *. Customer Reviews are not used in the calculation of BBB Rating. They just keep sending the wrong paperwork to send back so DHL won't take it. 2023 Trustpilot, Inc. All rights reserved. We also ensure all reviews are published without moderation. Once on 11/23/2022 and once on 11/27/2022. I then took them to Fendi *********** to have them replaced or be refunded. To arrange service, you can visit a Fendi boutique or get in touch with the brand's customer service department online or by phone at 1-888-291-0163. Founded in Ro. Three month on still trying to send the earings back to Fendi and waiting on a refund. ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Bought a 2500 bag. Its been almost 3 weeks and I havent even received a tracking number. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. They dont know who or which department. On 11/04/2022 Fendi emailed *** paperwork for my order(as I was told) *** has **** business days to process this paperwork. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. I called multiple times - was led down different rabbit holes and was given conflicting information. Are you sure you want to remove the following item from your Bag. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. I am sorry this happened to you, but hopefully you willl get some satisfaction. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. I contacted the customer to say we had their parcel and asked if they had received ours. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. I spent 1000s on Fendi products. ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I now am sitting on a useless piece of paper and no gift to show for it. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. We were told after they examined the slides that these tears are characteristic and not a defect!! You may also send us an email by filling in the form below and we'll get back to you as soon as possible. You are using an out of date browser. Information provided by various external sources. Are you guys at Fendi serious?? (By clicking "OK", your complaint will be closed as Resolved. I spoke with a Fendi representative to confirm what *** told me. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag We are a Ukrainian company. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). I would never use this company again. You must log in or register to reply here. We're happy to help with any questions you may have regarding purchases, our products and corporate information. GoFedEx 1.800. Get Contact Info. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. Can't imagine how bad u feel when they gave u such a service. Playtime approved, each piece is created for adventure; get lost in the label's luxury take on everyday essentials. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. @fendi. What is FedEx customer service email address? Sent in numerous pictures and have not recieved any responses. Well Monday came and she told me nope. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. Shop a . Chat. Three month on still trying to send the earings back to Fendi and waiting on a refund. 885058 Hosted in the EU. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. We will reply to you as soon as possible. Ive just called customer service as my phone ring socket suddenly broke last week. I've bought a lot from Fendi and am very happy with quality and customer service but I'm still just one person! I want the bag NOW! The opening of the first FENDI boutique - a handbag shop and fur workshop followed. ** **** disputed the transaction with his credit card company on December 7th 2022. You can find them on the care card included with the slides. How long had you possessed the bag when this happened? Definitely a brand to completely avoid. On 1stDibs, shop a collection of Fendi apparel and accessories. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. We'll be more than happy to help and will reply to you as soon as possible. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. Thats appalling Customer Service!! Chanel advisors are available to answer all your questions. Contact us. Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. Still no refund and still have the wrong parcel. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. The person helping me said they would text me additional photos and videos of the item. Can't find any other messenger bags that I really like. For a better experience, please enable JavaScript in your browser before proceeding. I have contacted FENDI twice. The Supply Chain & Logistics Division guarantees the distribution of Fendi products to boutiques around the world, ensuring correct stock management, with the purpose of supporting the launches and sales of all the new collections. I opened the box and put them on March 6th only to find there is a rip/hole in them. See details. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. The item is still in warranty so I am hoping no trouble. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. Word to the wise, save your money and buy something WAY cheaper. I purchased a hand beaded Baguette that cost me $2400. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. LIVE CHAT. Sounds frustrating and tedious but Im glad they made things right with you in the end. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. Really disappointed - will not be purchasing again. After seeing all the reviews Im starting to worry I wont get a refund! Up until now no word from them nothing.They're happy to take your money as long as you don't complain. Even low-cost items can cause customers to question the value of what they are purchasing. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email. 300K+ Plugin Users 47.6177115,-122.2034444 Products. It was something that was suppose to be attached to the purse but they never put it in her bag for her. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). BBB Business Profiles may not be reproduced for sales or promotional purposes. I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. More than a month all I got was we are in touch with after sales and dont know exactly if we can. good luck! Basically gave me the runaround. We use dedicated people and clever technology to safeguard our platform. Please find below our worldwide Client Services numbers and hours of service. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Good job fendi. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Enter a location to find the closest CHANEL stores I called multiple times - was led down different rabbit holes and was given conflicting information. The item is clearly damaged. It was too small so I returned it two days after he bought it only to be told I had to take store credit. Im struggling to get a replacement for 2 months! For a better experience, please enable JavaScript in your browser before proceeding. Are you sure you want to remove the following item from your Bag. The belt got lost. Really hope it can be customise. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I called customer service in new york and got no satisfaction. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. Wallet has aged a bit. ** **** filled the complaint with the BBB on December 6th 2022. We were told after they examined the slides that these tears are characteristic and not a defect!! Not purchasing anything from Fendi again period. They say for their returns you only have 14 days..! Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. Find a variety of Fendi bags on 1stDibs. I went to the website to look into a bag I was interested in. This person told me dont worry and that when *** delivers it back Ill get my money. This chic shoulder bag is crafted of fine denim with a bold stitching around all borders. Its been 10 weeks and Ive heard nothing. This is not due to normal wear and tear. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. Terrible after sales customer service at their flagship store in Milan, Italy. Made in Italy. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. I then provided them with a picture of my *** tracking slip, which contained tracking information for the return. We also ensure all reviews are published without moderation. If they give me my money back, the bag costs +100 today!!!! About Fendi. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. I contacted the Fendi store for a replacement. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST I feel that this is outrageous and will continue to take it up with the President of Fendi North America. I never have any problem with any of these problems. Made in Italy. Where is the customer service? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Terrible customer service from a so called high end company. Relating to customer service only: Horrible. Download for free now! I sent at least 10 emails, no response. The Customer Relationship Management Departments mission is to understand and effectively interpret the wishes of customers and to devise strategies to increase their loyalty to the Brand. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. I was give a web site to contact to voice my complaint which no longer exists. Sent damaged merchandise, accused of damaging the merchandise, treated rudely and talked down to, lied to and lied to again. can you write to their head office in italy? Needless to say no one has called to set up the **** This has been the worst experience ever. Claim your profile to access Trustpilots free business tools and connect with customers. No one has contacted me. Contact Advisor. Our team is here to answer all your questions and assist with any needs. Call. Here are 8 tips for writing great reviews. Some of the add-ons on this site are powered by. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. Copyright 2016-2023 Getprospect. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. I have proof of return and followed up with Fendi on the return. A Happy Client Note- FENDI Mall of Emirates- Dubai, UAE Employee name - YAN Date of the visit- November 3, 2021 NOTE: if you ever need anything, always ask for YAN. I have purchased in just about every designer store and they all have a return policy except Fendi. Its been almost two months since I placed this order and nothing is being done. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. Verification can help ensure real people write reviews about real companies. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . I sent at least 10 emails, no response. Not to mention, everything I wanted to purchase was SOLD OUT. International Association of Better Business Bureaus. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. I would never use this company again. I proceeded to use the link thinking that it was no different than purchasing through the website (which offers free returns/full refunds within 14 days). JavaScript is disabled. Our advisors are currently unavailable. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 1-855-SAVAGE X (1-855-728-2439) 24/7 The store reached out to the client but, he didnt respond. After confronting *** about my issue, they filed a claim on my behalf. Spending so much on a bag, it should be indestructable. I live in ******* and dont need a coat and missed taking it on my ski trip as planned and bought another coat. Fill in this form to send us an email. Really disappointed - will not be purchasing again. Now Im stuck with damaged tights ( which cannot be repaired). Basically they took the money and never shipped the shoes. I'm surprised that they weren't more helpful considering that it was a $2400 bag. Unbelievable. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. My son purchased a $300.00 belt and paid cash. I even honestly shared I had a contact who I could purchase the item through overseas, at a european Fendi, for much much less money, so I would still be purchasing from the company. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. They just keep sending the wrong paperwork to send back so DHL won't take it. Be aware before buying anything from their online store that you will be left alone if any issues. Favorite Designer Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. I will soon be disputing this charge with my credit card company. Wallet has aged a bit. The item was returned and still havent received a refund after nearly 7 weeks. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. Surly that for Xmas they would have made this longer. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. DHL even sent us an email to forward to Fendi. I have heard so many negative things about their poor customer service. If you have any questions or need help with your account, you may Contact Us to assist you. 4. The team deals with creating window displays, special projects, guidelines and strategies for all the collections, ensuring global consistency of the brand image within our network of shops around the world. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . After seeing all the reviews Im starting to worry I wont get a refund! Are you sure you want to remove the following item from your Bag? Really hope it can be customise. So it was sent back directly to the fendi even without reaching my address. But nope. Still no refund and still have the wrong parcel. i think that i will be furious too! I hope you get it sorted - I would not be a happy bunny and please don't give up! Its been 10 weeks and Ive heard nothing. I have purchased in just about every designer store and they all have a return policy except Fendi. On 1stDibs, shop a range of Fendi Spy bags. It had to be returned by Jan 4th or could not even exchange it. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. i dunno wat to sayjust feel bad reading this. I bought many slides from high street fashion brands that lasted a lot longer than that. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. Productivity. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. The team creates a personalised journey for them through the Fendi universe, with exclusive initiatives and events created specifically for each individual client, with the final aim of welcoming them to the Fendi family. Contact us via fax, email, or call to experience exceptional customer service. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : The item was bought in August 2021 and has a 2 year warranty. ***** the manager did call - only to advise no way they could send replacement and that she would have someone- who was at lunch at the time of the call- reach out to me via telephone to set up an rma to return item for a refund as they cannot do an exchange. Fendi refuse to give me a refund or replace the glasses. Retrieve thousands of email addresses in single click without leaving your current tab. Shopping Bag (0 items) There was an issue with the delivery of my items. Phone. Here are 8 tips for writing great reviews. The client was provided an option to get a full refund but she wasn't happy with that. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. We have reached out to the client and the issue has been resolved. I bought many slides from high street fashion brands that lasted a lot longer than that. Through digital instruments, we want to offer our clients made-to-measure services and the same exclusive purchasing experience as in a boutique; one that is personalised and highly sought-after. I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. I made them aware that their return policy is 3-5 days to verify the item after it is received. You are using an out of date browser. Terrible experience. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. I contacted the Fendi store for a replacement. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Business Services Fendi Fendi Reviews 152 Poor 1.8 www.fendi.com Visit this website Sort: SA SAR reviews PK 29 Mar 2023 Absolutely one of the most third rate Absolutely one of the most third rate customer support from among the top brands. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Don't buy from their boutiques, stick with the Department stores, they value our business. Anna is genuinely excellent to fendi.
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