Previously he was Chief Executive Officer and executive director of Aer Lingus from January 2019. A weak excuse/ apology now is just too little too late BA. Their smiles and their enthusiasm to . Id also like to see a proper chat function that works properly. Thats not good. Sean Doyle Email & Phone Number CEO British Airways @ British Airways 5 free lookups per month. at Nobody answering the phones, as usual. Here's more information about the Elliott Responsiveness Ratings. Prior to this he had started his career in the aviation industry as Deputy Director of Strategic Planning at Air Nostrum in 2001. I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Register HERE General Chat This forum is for general topics and chat type threads. I realise that Sean cant criticise his own IT folks publicly, but some acknowledgement that the problems are being addressed would be helpful. FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. By using ba.com you agree to the use of cookies. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. Perhaps if your followers value the comments as they do the articles we might be able to get the message over that what THEY want is mostly doable but is not what IFCE (cabin crew) management and the product and delivery people THINK they need and want. British Airways often responds to customer feedback or third parties. Fax: +1 212 251 6711. Im not seeking to make excuses for things that should have gone better. Forbes contributor. The crew rarely came round to see if there was anything we needed. I agree about service times and I dont get BAs obsession with hand running things. You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. To say the experience of flying business in Emirates is a level above BA would be an understatement. Up to 5 John became Chief Information Officer (CIO) in September 2019. I have 12 vouchers which have been unable to spend as cant get through on the phone. Location London Area, United Kingdom, United Kingdom Company British Airways Sean Doyle 's Current Company Information Company British Airways Industry Airlines and Aviation Headquarters United Kingdom Website www.ba.com Founded Year 1919 Headcount Over 10,000 ( View All ) Specialties air travel holidays fly drives People Similar to Sean Doyle # Call Centres C-19 being used as an excuse Im afraid. Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). Obviously frequent fliers with BA loyalty have had a really bad time during the pandemic. Which Airline Has Had The Most Crashes in the U.S? Ive been dedicated to BA for circa twenty-five years. #avgeek #luxurytravel #miles #luxuryhotel. No credit card required. Find accurate personal and work emails for over 250M professionals. British Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GBhttps://www.britishairways.com, Main: +44 20 8738 5050 Customer Service: (312) 843-5794Toll Free: (800) 247-9297. Staff increasingly invisible when on board and I do miss my finger of fudge or crunchie on trip back from the loo in the middle of the flight. I really wish Sean Doyle all success in turning around this former wonderful airline after the ravages of the previous management -he worked magic with Aer Lungs and lets hope he and his team does the same for BA I think we are all with him if we can start seeing signs of some consistent improvement both in quality and attitude I wish him well!! Alternatively its possible from an overseas station there was no champagne supplied for the service because in many places customs dont allow us to open bonded liquor bars until flight. National carrier! Its been way too long since I was in a position that I wanted to issue one of those Golden tickets to staff. This weekend he gave an interview to the Financial Times as well as sending all Executive members an email. Sean Doyle works in the Airlines/Aviation industry. Food awful (although surprisingly nice breakfast coming back from Cape Town last week although had to ask three times for cup of tea and no refill). Get contact details including emails and phone numbers In fact no choice of main as we were seat 15 theyd run out of one option already. Staff advised everyone to do it online. The company took my money! He is responsible for all the Groups IT and Digital activity including Cyber Security and Data. Time and time again we are of the view that BA just dont care. Please keep up this option. They have wasted their legacy and headstart from Lord King and Colin Marshall. Cant say Im looking forward to the return leg. I flew BA long-haul yesterday and was taken ill. This is not happening just at BA though, there are a lot of other companies using the same excuse and swinging the lead. Let us know your thoughts in the comments below. These are generally pretty premium so Id like to see that continue. Choices of food and wine run out before they get to you. Julio has a PhD in Physics from Cologne University in Germany and has an MBA from IESE Business School in Spain. Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. Thanks Millie for the perspective. British Airways boss Sean Doyle pledged on Friday to rebuild relations with customers and staff and restore the airline's reputation for premium service as the industry recovers from the. Business Lounge table ordering I hope will end post covid soon. I believe that it will and we can be proud of our National airline again. 1. How to win your consumer dispute using the Elliott Method. She graduated from Fundao Getlio Vargas in Business management. I doubt BA could offer this as first class, let alone business class. Between 2003 and 2012 he carried out directing positions for several departments at Grupo Uralita. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. 3. And our colleagues are excited. Their club world long haul has for years been poor value and club Europe a disgrace with the same legroom and seat as economy. First was great, we felt valued but as there are so many new Club Suites we felt just a number, same level of service as if we were in Economy. Before joining British Airways Adam spent a year in Australia after graduating from Durham University with a BA in History and Politics. How can we build back better European aviation after COVID-19 - and what will our industry look like in five years?The environment, changing markets, new con. See destinations by lowest price per month from London. BritishAirways Customer Relations 2 Park Ave Suite 1100 New York NY 10016, Baggage claims 11 W 42nd St Fl. Half the travel time. I was just a humble Economy passenger, but our party of 4 used the lounge which is the current BA offer at Gatwick North beforehand and it exceeded our expectations excellent range of food and drink, and the Library was a lovely peaceful area. I thought the offer of double tier points for BA holiday bookings was a nice gesture, particularly after having several flights cancelled when flights were consolidated. at # Food. More legroom, excellent all round service as always. Marco is a graduate in Economics from University of Bolonia and took an EMBA at IMD (Lausanne). And recent experiences have just pushed me to the point where I seriously question why I would ever fly with the airline again. Absolutely loved visiting the cities of Charleston, A quick look at my @airfrance flight from Dubai to, New review of @klm latest business class seat only, If you havent been to Oman its time to visit, On the blog today you can read the full preview of, This beautiful hotel is on a natural island in Abu, Todays review is the new Hilton Dubai Palm Jume, Saturdays review will be @flydubai B737MAX from, A quick tour around the beautiful @waldorfastoriar, Absolutely loved my time in Ras Al Khaimah. Prior to joining Avios, Adam was Chief Commercial Officer at BA for three years (2015-2018). Chart, Frequently Asked Questions about Sean Doyle. our ContactOut Chrome extension. There will always be critics whatever the airline tries to do. Its a nice to have for me as I think there are more pressing issues. IT Department. Unbelievable. This was really unpleasant for me and anyone nearby. Maybe that price is a bad example, but you get my drift. Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. Just back from a week in the canaries. Its just not working but the company wont listen . In 2001 he was appointed as General Manager for Central Europe. at At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. ???? What?! BAs outsourcing of this has been terrible for years, by far the worst of any airline with which I deal. Could be just words though. Id love to support our National Carrier but not until they up their game and become competitive too. Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. Green Lemon Company, founder of Vialog, fixing fake and broken review systems with video dialogue Mr Doyle you and your company are an effing joke. We are mid-way through replacing our phone systems to create a better customer experience and are also already recruiting more people to ensure your calls are answered, social media messages are responded to and problems are solved in the moment, wherever possible. Would anyone fly BA in preference to Qatar even if the price was the same? Chief People, Corporate Affairs and Sustainability Officer. [1] [2] He earned a bachelor's degree from University College Cork (UCC), [1] before going on to train as a management accountant. It has received nothing like the level of financial and non financial Covid support of any other airline in Europe. Contact over 250M professionals instantly by email or phone. Getting them to that level is another matter. Connectingwith key decision-makers? Having joined in 1992 on the BA Graduate scheme. Its the only place they seem to respond. The email also listed out that the airline had taken the feedback from customers and confirmed that they would be rolling out their club suite on as many aircraft as they can, as quickly as possible. Now i actively chop and change.
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