Suggest the o/p enters his TV in that list. View either the settings or support menu, then software updates. My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. Engineer said that cause of the problem only identified in last week or so. provided; every potential issue may involve several factors not detailed in the conversations 08:48 AM (Smart TV, games console, streamer, set-top box, etc.) Wait a few minutes, then select your WiFi and relaunch the iPlayer website. Bought a Firestick. in. The app thinks your IP address is outside of the uk. The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. 08:21 PM Where can I find version 1550? For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 10-05-2018 To start the conversation again, simply Installed it via USB and BBC iplayer is now working! The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. If that still doesn't work, it means the device will no longer be compatible. Netflix and the games I've tried are fine. Your device is Now thats interesting NOTHING will load now. This seems to flush the crashed BBC iPlayer app out of the TVs Visit the App Store for your device, search the store for BBC Iplayer. Only option is to do it via USB stick. We hope you found this guide helpful. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. Ive tried all the remedies on a previous post but to no avail. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. 10:11 AM BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. Plus it's super easy. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. in. What version of BBC iPlayer is installed on your device? I have tried once but like you have been out when they called 4 days later. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. Update. You must also update the firmware on your Smart TV by following the steps outlined below. They way I currently fix this is to update my DNS details to another IP address. Simply disconnect and reconnect the device to the internet. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Registered in England. The USB updates firmware from my version 1210 to firmware version 1230. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. Press the All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Turn off the modem/router and wait 10 minutes before restarting. I contacted Samsung support who took control of my TV, reset apps but that didn't work. The only requirement to use the service is that you have a British TV license. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. Looks like no ones replied in a while. How do I use Chromecast with BBC iPlayer? The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. I played the video successfully on the two TVs. Select Update Now and then Yes if updates are discovered. Read about our approach to external linking. The problem however seems to be mainly affect Samsung TV users and Roku users. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. mark.russ, User profile for user: I tried changing settings around and the version to Beta and the video to SD. You could have an incompatible iPlayer version to your device. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. What is this error and how do i solve it? https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. It is an MU6105, great TV. I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. We believe that the behaviour only occurs on a If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. All menus load fine but every 15-04-2016 15:52. Its an LG TV does anyone know how to get rid of this, clear the issue??? All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. Please Samsung work with BBC to sort this out, dont leave it to your consumers. WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have any proposed solutions on the community forums. You can do that by double pressing the home button and then swipe up on the iPlayer app. On Win11 and iplayer works instantly! I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. Hi. I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. You must log off and on again through the device settings to use a wireless connection. If this does not resolve the iPlayer error, please upgrade your internet connection. Hi. Below are all the reported reasons to date. But I still got the 02001 error. Any Further updates or software problems will be available here. Confirm the update installation and allow the process to begin automatically. Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. Hi. 03:22 PM For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. in, Thanks mate, I got the Registration code and video, saved it to the USB stick. Another option would be to force quit an app on your Apple TV. Apple may provide or recommend responses as a possible solution based on the information Then, after quite a delay, I get the message: "Something went wrong loading this programme". Type your device's model number into the search bar. You also get the best data encryption and secure connections available. norm123, User profile for user: 15-12-2017 Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. Toshiba devices certified for BBC iPlayer. Also My5 gives an error message when I try to play a programme. UHD over-saturated on Samsung TV using native iPlayer app, BBC iPlayer - Unable to Load (-201) - Philips and LG OLED, Panasonic TX-55HZ980B BBC iplayer no longer working. I am on firmware 1151.1. I've just tried this. BBC iPlayer isn't available on my device, how else can I watch programmes? In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. in. Checkour. Error 02001'. Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. Are you repeatedly getting the error code: error 02001? Your email address will not be published. You can either update your web browser or use an alternative one. IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. Luckily I have a program checking for changes to the page or I might have missed it. Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. in. Try to uninstall and reinstall the app. Once you enter this menu, it will let you know if there is an outstanding update ready. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Read about our approach to external linking. Thanks. Including on programs that was previously displaying the issue. in, Any luck?? Enter them then you can re-enable DHCP on the router. in. Please bookmark this page. You must reset your Internet connection settings to resolve this issue. Depending on what the cause of the problem is determines which fix you need to perform. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. Connect the USB storage device to the TV and select Support from the menu. Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. But no joy with iPlayer. Can anyone help, User profile for user: My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. in. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). Thanks. Firstly disable DHCP on the router and reboot it. 08-12-2017 WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I am at a loss, can anyone help please, I can't be the only one with this problem? 4. If that doesn't work, try upgrading your operating system. Unfortunately there are many reasons the error message is coming up. Ready to throw the computer out the window?. 05-10-2018 Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. This site contains user submitted content, comments and opinions and is for informational purposes To access the Samsung Store, click the application icon. If your web browser is Safari, BBC videos still work but at a lower quality. Save my name, email, and website in this browser for the next time I comment. 1-800-MY-APPLE, or, Sales and There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. It may not display this or other websites correctly. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. Samsung UK say I am abroad so can't help. in. Check to see if this solves the problem after installation. 11-12-2017 06-01-2018 Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Use an IP Address checking website to see where your IP address is registered to. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Both TV's work faultlessly on Amazon and Netflix and other services. On the remote control, press the Home button, then select APPS, then Options. 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I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. Both machines loaded into IPlayer no problem till 1 day ago. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. For the best quality, use an alternative browser. Select Software Update from the Support menu. Try clearing settings for iplayer. Required fields are marked *. (e.g. Just signed up for WS.. must say initially well impressed! Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. How can I check if BBC iPlayer is available on a particular TV? 10:35 AM Our old Sony TV NEVER worked with BBC iPlayer. Thanks anyway, 04-02-2019 apparently harder to get to work on non-windows devices. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. No engineer required. Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. Try upgrading your browser or try a different browser. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. If so, disregard my post. If it is not, the device will usually advise you to update your software. All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. It is common for some problems to be reported throughout the day. Read about our approach to external linking. If I go onto my tv and load IPlayer,it comes on no problem. Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. Some BBC media players stoppedworking from October 2020. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. Go to Settings and I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. I am having the same issue in Spain where ipalyer isnt supported. WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. The model of your device can be found on the back of the TV or in the device menu under Support. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Thanks. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. it is hard to spot. i tried to auto update from the tv menu but it said no updates available.
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