*Unconfigurable, triggers raid prevention based on user joins & damage prevention based on humanly impossible user activity. An overview of external rules to be applied within the server and a description of your moderation culture and expectations internally to help new moderators easily adjust to their new team. Namely, Emoji and Links may warrant separate punishments. Learn about the new Discord Moderator Academy and Discord Moderator exam in this video.Academy: https://discord.com/moderationExam: https://survey.alchemer. Staff members supporting each other and being able to communicate in such moments is crucial for an effectively working team. For this reason, its also important a robust filter also contains whitelisting options. This differs from Raid Prevention as it doesnt specifically target or remove new users on the server.Raid anti-spam is an anti spam system robust enough to prevent raiding users messages from disrupting channels via the typical spam found in a raid. *Gaius can apply same blacklist/whitelist to names as messages or only filter based on items in the blacklist tagged %name**YAGPDB can use configured word-list filters OR a regex filter. Will you offer new moderators to practice during your training and get hands-on experience? This is very useful for training where moderators have to use a wide range of commands, such as explaining moderation and Modmail bots. that break the rules of your server, arent being said.Invite filtering is equally important in large or public servers where users will attempt to raid, scam or otherwise assault your server with links with the intention of manipulating your user base to join or where unsolicited self-promotion is potentially fruitful. The content of the Discord Moderator Academy is organized based on complexity. If you want to protect your server from raids, please read on to the Anti-Raid section of this article.Text FiltersText filters allow you to control the types of words and/or links that people are allowed to put in your server. There are several training methods that include buddy or mentor systems as well as exercises and demonstrations. For example, a serious channel dedicated to discussion of real world issues may require discussions about slurs or other demeaning language, in this exception channel based Immunity is integral to allowing those conversations.Link filtering is important to servers where sharing links in general chats isnt allowed, or where there are specific channels for sharing such things. Both tools are essential for a server to function properly and make for a powerful combination. Mod Academy. Requiring newer moderators to work with each other or even an assigned team member allows you to better monitor progress and for aid to come when required. One negative effect of this system could be the fear of failure that some inexperienced moderators might be exposed to. Choosing an appropriate approach. Youll find the platforms best moderators, bot devs, scholars and researchers, and even Discord engineers and product managers, Trust & Safety members, and policy experts. This can often happen in raids. - % visited more than 3 channels, Users click on each channel in equal proportion and send messages in equal proportion afterwards, % visited more than 3 channels will increaseFirst day activation increases. Additionally, it allows its members to effectively share their moderation skills with each other. Time that the embed was posted. Color of your embeds border, usually in hexadecimal or decimal. It also aids in terms of personal safety: if a moderator feels personally attacked by a user, they get immediate support from their buddies without feeling the need to tackle the issue alone. You can build a community around anything, really, and find people all over the world who want to talk about that passion with you. Spam, by definition, is irrelevant or unsolicited messages. Basics. Markdown is also supported in an embed. Sometimes, bots and webhooks work their best when working together. Here are some of the most important ones you need to know: If you feel like experimenting even further you should take a look at the full list of limitations provided by Discord here.Its very important to keep in mind that when you are writing an embed, it should be in JSON format. Leverage your professional network, and get hired. Given the fact that the time stated has passed by a wide margin, I'm a bit confused. . Remember to grow your moderation team as your community grows so that you can ensure your server is always well cared for, even without your constant presence. Try to keep it simple and easily accessible for everyone involved. Furthermore, this will complicate the interpretation of your welcome screen metrics, as the welcome screen will need to be used to help people primarily follow the verification process as opposed to visiting many channels in your server. John#1234). Articles start with the basics, and the later articles are some of the most advanced topics moderators may face. To apply, you must read over the Moderator Academy study materials and then take an exam to see how knowledgeable you are. These communities are built and cared for by moderators, who make sure these servers grow and flourish while making sure the community held within is healthy and safe. Get Discord Verification. This is a subset of Damage Prevention.Raid cleanup commands are typically mass-message removal commands to clean up channels affected by spam as part of a raid, often aliased to Purge or Prune.It should be noted that Discord features built-in raid and user bot detection, which is rather effective at preventing raids as or before they happen. This approach is most commonly used when onboarding new moderators. Think of it this way- building a community is like building a city, and moderators are responsible for several facets of constructing that space including: At its heart, moderation is about building a healthy society- not just clicking the ban button. Before conducting training, you should evaluate what can make your training most effective. Discord Moderator Academy Phishing scam. The exam covers a wide range of topics from the growing library of Discord Moderator Academy articles and will test your prowess in all things moderation. The text that is placed above the description, usually highlighted. Here experienced moderators or the head of staff introduce each new member of the team personally and guide them through the most important aspects. what is a discord moderator. It promotes active communication and trust between moderators and also allows them to keep an objective view on everything. The Unverified role should have no permissions. Fortunately, the Discord Moderator Academy (DMA) is designed to serve as a comprehensive guidebook to understanding the many layers of moderation, written by expert community moderators who delve into its practices daily. that break the rules of your server, arent being said.Invite filtering is equally important in large or public servers where users will attempt to raid, scam or otherwise assault your server with links with the intention of manipulating your user base to join or where unsolicited self-promotion is potentially fruitful. Through our many articles, you can learn how to set up your community with moderation tools, run amazing events, grow and expand a wonderful moderation team, establish good rules, become a community leader, understand conflict resolution, and so much more. Will not automatically trigger on the free version of the bot. If you want to use the remove unverified role method, you will need a bot that can automatically assign a role to a user when they join. Why do I want to stick around? Removing invite links from less relevant traffic sources will decrease server growth. Raid detection means a bot can detect the large number of users joining thats typical of a raid, usually in an X in Y format. Bots have to be hosted in a secure environment that will need to be kept online all the time, which costs more resources. The Discord Moderator Academy (DMA) was created to empower those moderators to lead more effectively, manage teams, and learn more about the tools needed to help foster their communities. This can allow a server to remove links with an appropriate reprimand without treating a transgression with the same severity as they would a user sending a racial slur.Whitelisting/Blacklisting and templates for links are also a good idea to have. . I work well with colleagues! Maybe all of this belongs in one community, but maybe there can be multiple communities each focused on a specific case. Anti-Spam is integral to running a large private server, or a public server. LMFAO, Discord's Moderator Academy and Certified Discord Moderator badge are no more! Take the Discord Moderator Exam! This can make administration and moderation of your server much easier. Verification gates make it harder for people to join in the conversation of your server, but in exchange help protect your community from trolls, spam bots, those unable to read your servers language, or other low intent users. #free_paid# Click for more information. Confident moderators are more willing to aid users in need than those who are still unsure of how the system works. Will not automatically trigger on the free version of the bot. Documenting helps with ensuring everyone is aware of their part and planning how to proceed further. Some people struggle to focus for a longer period of time, so if your training takes over two hours, you should consider breaking your training up into multiple sessions of shorter duration. Support Blog Careers. Discord is a place where anyone can build and manage a community dedicated to the things they love, whether that is a favorite game, creating amazing art, or simply hanging out with friends and making new ones. Role of administrators and moderators on Discord, Discord's commitment to a safe and trusted experience, Talking about online safety with your teen, Answering parents' and educators' top questions, Working with CARU to protect users on Discord, 111: Your Responsibilities as a Moderator, 207: Server Information and Announcement Channels, 231: Fundamentals of Family-Friendly Servers, 311: Understanding and Avoiding Moderator Burnout, 314: Training and Onboarding New Moderators, 341: Understanding Your Community Through Insights, 345: Best Practices for Moderating Content Creation, 404: Considering Mental Health in Your Community, 405: Practicalities of Moderating Adult Channels, 407: Managing Exponential Membership Growth, 442: Using Insights to Improve Community Growth and Engagement, 444: Managing Interpersonal Relationships, 459: Bringing Other Communities to Discord, 541: The Application of Metaphors in Moderation. Role of administrators and moderators on Discord, Discord's commitment to a safe and trusted experience, Talking about online safety with your teen, Answering parents' and educators' top questions, Working with CARU to protect users on Discord, 111: Your Responsibilities as a Moderator, 207: Server Information and Announcement Channels, 231: Fundamentals of Family-Friendly Servers, 311: Understanding and Avoiding Moderator Burnout, 314: Training and Onboarding New Moderators, 341: Understanding Your Community Through Insights, 345: Best Practices for Moderating Content Creation, 404: Considering Mental Health in Your Community, 405: Practicalities of Moderating Adult Channels, 407: Managing Exponential Membership Growth, 442: Using Insights to Improve Community Growth and Engagement, 444: Managing Interpersonal Relationships, 459: Bringing Other Communities to Discord, 541: The Application of Metaphors in Moderation. Try to use the same prefix for the mainly used moderation bot to not cause unnecessary confusion, particularly for users who are new to moderating. Using this system allows less experienced moderators to quickly and effectively catch up to the moderation standards as they learn how to deal with specific matters first hand. Take a more abstract, philosophical look at the practice of moderation- from exploring differing moderation styles to examining the moderator/user dynamic, and beyond. A text filter is integral to a well moderated server. After each training, write down what went well and what could be improved. All of these answers and more await you in this Discord Moderator Academy course all about Team Management. This can encompass subjects like politics, mental health, or maybe even their own personal struggles. There is also no guarantee that people who send a message after clicking to read the verification instructions successfully verified. Effective management promotes a feeling of professionalism and simplifies the process of training new moderators by a lot. For example, racial slurs are generally unacceptable in almost all servers, regardless of context. Dont forget to clear your schedule beforehand and have some water ready if your training is mostly conducted over a voice chat or call. How many new members successfully activate on their first day? Moderators . Developing a timetable. Now that youve identified an interest and a purpose, share this with the members of your community! Apply for jobs at Discord and build an easy-to-use communication service for people to talk, chat, and hang out. Welcome to our page. Just an endpoint to send data to, no actual hosting is required. Learn what it takes to create a dream team to run your community. No authentication that data sent to webhook is from a trusted source.If webhook URL is leaked, only non-permanent problems may occur (e.g. However, you can reset the bot token if needed. There are a few methods available to you in order for you to protect your community from this behavior. Its not uncommon for bots to use webhooks for logging purposes or to distinguish notable messages with a custom avatar and name for that message. Establishing a healthy, professional, and respected moderation team is essential to creating a space that users feel safe in. Download. 314: Training and Onboarding New Moderators. Overview. What are the most important topics to cover? For example, a serious channel dedicated to discussion of real world issues may require discussions about slurs or other demeaning language, in this exception channel based Immunity is integral to allowing those conversations.Link filtering is important to servers where sharing links in general chats isnt allowed, or where there are specific channels for sharing such things. - % visited more than 3 channels, Users click on each channel in equal proportion and send messages in equal proportion afterwards, % visited more than 3 channels will increaseFirst day activation increases. While the involvement of bots may be minimal, writing interview questions and determining evaluation criteria could be complex, Requires only a single #welcome type channel with instructions to click the reaction, Can require either only a single channel or two channels depending on preference, Does not require any channels, unless you want a backup verification method for users that have DMs disabled. Allows you to add multiple subtitles with additional content underneath them below the main Title & Description blocks. While many servers will use catch-all filters to make sure links stay in specific channels, some links will always be malicious. How are you moderators handling the learning process? A large-sized image located below the Description element. An important aspect of onboarding moderators therefore is to make them aware of how to react in such situations. This approach is most commonly used when onboarding new moderators. However, you can expect that they will improve some combination of first day activation, user retention, and/or percent communicators within your server. Able to hyperlink any text outside of an embed. Discord verified servers are identified by the above logo located next to the server's name. Safety Center. After submitting your contact details, you must perform a multiple-choice exam. Editors Note: The info in this blog post is outdated, as there is currently no exam. Once youve identified the interest or a passion you want your server to focus on, the next step in defining your community is to identify its purpose. Each training should have objectives. Some bots may also allow by-server white/blacklisting allowing you to control which servers are ok to share invites to, and which arent. Under the multiple-choice box . *Defaults to banning ALL links **YAGPDB offers link verification via google, . Before configuring a filter, its a good idea to work out what is and isnt ok to say in your server, regardless of context. People lose their attention after 15-30 minutes, so your training should include a discussion, practice, or some sort of interaction. Our ideal moderator should be outgoing, friendly, and able to make people feel at ease. This shared interest is the inspiration behind your community and it could be anything: a game, a content creator, a movie, a book series, or even something more niche like a fan club for a secondary character from a beloved TV show. The content of the Discord Moderator Academy is organized based on complexity. Despite the number one academic program dedicated to adding extra pound. Spamming 10 links in a single message is inherently worse than having 10 emoji in a message.Anti-spam will only act on these things contextually, usually in an X in Y fashion where if a user sends, for example, 10 links in 5 seconds, they will be punished to some degree. Channels that are made opt in, require privileged access, or moved to the bottom of the channel list will have less engagement than other channels, The channel with greet messages will have an increased number of readers and, if send messages is enabled, a greater number of messages and chatters. diane abbott son sectioned what is alfie boe doing now? Will you use illustrations? Having a training or onboarding process in place is very important to have new moderators get accustomed with moderation culture, using bot commands, the server rules, and your moderation guidelines. It is important to remind the more experienced moderators on your team to allow new moderators to learn instead of wanting to quickly handle every task themselves. The best way to build a following and attract fans to your server is to get verified on Discord. For your community, youll want to determine what people will get out of it and how it will appeal to current and future members. In the first portion of the assessment, you should include your personal relevant data. *Defaults to banning ALL links**YAGPDB offers link verification via google, anything flagged as unsafe can be removed***Setting a catch-all filter with carl will prevent link-specific spam detection. Before configuring a filter, its a good idea to work out what is and isnt ok to say in your server, regardless of context. No authentication that data sent to webhook is from a trusted source. How many new members successfully activate on their first day? Banned word filters often wont account for context, with an explicit blacklist. Study the Discord Moderator Academy (DMA) Pass the Discord Moderator Academy Exam. First, go through the entire training yourself to see if everything is covered that you think is important. Username filtering is less important than other forms of auto moderation, when choosing which bot(s) to use for your auto moderation needs, this should typically be considered last, since users with unsavory usernames can just be nicknamed in order to hide their actual username. He'd protect his friends at any cost, making him the perfect fit for discussing anything safety-related at Discord. Support Blog Careers. Username filtering is less important than other forms of auto moderation, when choosing which bot(s) to use for your auto moderation needs, this should typically be considered last, since users with unsavory usernames can just be nicknamed in order to hide their actual username. User FiltersMessages arent the only way potential evildoers can present unsavoury content to your server. Discord is a special place because of all of the amazing communities where people find those with similar interests, form friendships, and create belonging. Located next to the footer. Firstly, enter your Discord username as well as the hashtag that comes with it (e.g. Before anything, please do read this: tl.gd/n_1srdpan Feel free to follow us for any news about the upcoming video games related events. Even though this comparison is important for better understanding of both bots and webhooks, it does not mean you should limit yourself to only picking one or the other. How many new members retain the next week? Moderators are unlikely to notice user action. It is crucial to support and reassure them so they are able to grow confident in their actions. A good example of invite filtering usage would be something like a partners channel, where invites to other, closely linked, servers are shared. For example, if you add the slur nig to your filter and someone mentions the country Nigeria they could get in trouble for using an otherwise acceptable word.Filter immunity may also be important to your server, as there may be individuals who need to discuss the use of banned words, namely members of a moderation team. Spam, by definition, is irrelevant or unsolicited messages. 1. Some bots even provide an embed visualizer within their dashboards. The most common forms of spam are also very typical of raids, those being Fast Messages and Repeated Text. IIRC, Discord only let's you know if you passed with the invite to the server. *Unconfigurable, triggers raid prevention based on user joins & damage prevention based on humanly impossible user activity. If you want to protect your server from raids, please read on to the Anti-Raid section of this article.Text FiltersText filters allow you to control the types of words and/or links that people are allowed to put in your server. Another important topic new moderators should have easy access to are commands for moderation bots. To get started, type your Discord username followed by the hashtag (for example, namee#4209). Some bots may also allow by-server white/blacklisting allowing you to control which servers are ok to share invites to, and which arent. We recommend reading through all the articles before taking the exam take some time to find a quiet spot and set aside an hour to take on the exam. For an anti-spam system to fit this dynamic, it should be able to prevent Fast Messages and Repeated Text. These functions usually prevent messages from being sent or read in public channels that new users will have access to. 7.5. hours. It lets them react fast without having to pause to look up the necessary command. Before you start building your team . To have efficient training in place, there are some very important aspects to consider, such as your preparation, goals, how you will carry out the training of your new moderators, and planning. You should share your server guidelines and expectations publicly, usually in a welcome channel and in a server ruleset that users are expected to abide by. Public bots often have a preset avatar and name which cannot be modified by end users. Bots have to be hosted in a secure environment that will need to be kept online all the time, which costs more resources. If you are logging member joins and leaves, you can infer that Discord has taken action against shady accounts if the time difference between the join and the leave times is extremely small (such as between 0-5 seconds). Furthermore, this will complicate the interpretation of your welcome screen metrics, as the welcome screen will need to be used to help people primarily follow the verification process as opposed to visiting many channels in your server. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Reassure them that making mistakes is okay as long as you take responsibility for your actions and are willing to learn from them. Readers on the announcement channel will increase. For an anti-spam system to fit this dynamic, it should be able to prevent Fast Messages and Repeated Text. Everyone involved should be aware of what exactly they need to teach and how to approach the training within a reasonable time frame. Make sure to accommodate for any accessibility issues or notes for those who were unable to be present. There may also be channels that allow the usage of otherwise banned words. In addition, discord.gg can be added to a blacklist to block ALL Discord invites.A Banned Words filter is integral to running a public server, especially if its a Partnered, Community or Verified server, as this level of auto moderation is highly recommended for the server to adhere to the additional guidelines attached to it. A group discussion will be better applicable to discuss moderation cases, where a demonstration and practice would work better to demonstrate how Modmail bots work. Check out our current curriculum of articles below: Learn what it takes to create a dream team to run your community. As such, Fast Messages filters should prevent offenders from sending messages; this can be done via a mute, kick or ban. In addition, total engagement on your other channels may grow at a slower pace. If any of the following: Mentions, Links, Invites, Emoji, and Newline Text are spammed repeatedly in one message or spammed repeatedly across several messages, they will provoke most Repeated Text and Fast Messages filters appropriately. Those who pass the DMA Exam will be eligible to apply to join Discords growing moderator ecosystem of communities users 18+ can join the Discord Moderator Discord, while users between the ages of 1317 can join the Moderator Mentorship Community. Make sure there is a break once every one to two hours so trainees can focus on your training without feeling overwhelmed. The difference between this system and the "Buddy System" is that each new moderator will be acquainted with the moderation . Discuss all things moderation, product features, Trust & Safety and Policy, and more. Moderation can be challenging, but it is one of the most rewarding adventures you can embark on. The link to the address of the webpage.
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